The return window
Returns and exchanges can be requested within 50 days from actual receipt of the goods. The window starts when the goods are received, not when the order is placed or dispatched.
Eligible conditions
The return conditions cover new items, lightly used items, product defects and product-quality issues. Both change-of-mind requests and product-problem requests use the same 50-day window. Tell us the condition and reason when requesting a return.
How to request a return
Email [email protected] with your order number, the item and the reason for the request. For a defect or quality issue, describe the problem and include photographs when available. Contact us before mailing an item; the return address is provided during the request. The business address must not be assumed to be the return receiving address.
Return shipping
For a general change-of-mind return, the customer pays return shipping. For a product-problem return, the store pays the return shipping cost. The shipping arrangement will be discussed when the request is handled.
Refunds
After the returned goods are received, the refund will be arranged within 7 business days to the original payment method. Arranging a refund does not mean that the bank or payment provider has already posted it; posting times depend on that provider.
Exchanges
Contact us first to obtain the mailing address and discuss the item. The replacement is arranged after the returned product is received.
Cancellation requests
If you want to cancel an order, contact us with the order number as soon as possible. A request does not itself confirm cancellation. Once dispatched, use the return-request process instead.
Questions?
Contact [email protected], Monday–Friday, 09:00–16:00, America/Chicago.